Russell Beattie

This morning I come into work and get two emails:

From: "CEO"
To: "Russell Beattie"
Subject: Re: October Charges
Date: Wed, 9 Oct 2002 17:42:34 -0600

Hello Russell:

Your account is still open in our software, with no cancellation ever received. Please resend the original cancellation, with the header information, so that it can be applied and a refund posted as soon as possible. Cancellations are only accepted in the manner agreed upon when signing up, in accordance to our usage policy: http://cwihosting.com/cwihosting.php?page=policy#cancellation

Furthermore, your domain is still pointed here, and your account still loads up to this point, though from a temporary server. Please resend the cancellation to billing, and CC me so that we may assist you.

Regards:

Marcus Barnes
CEO & President

----- Original Message -----

From: "Russell Beattie"
To: ;
Sent: Wednesday, October 09, 2002 5:12 PM
Subject: October Charges

Hi,

You cancelled my account on Oct. 4th, but I just saw that you charged my account $54 on Oct. 8th. This needs to be refunded as I will obviously no longer be using your service.

-Russell Beattie www.russellbeattie.com

WHAT A FUCKING JERK. I responded, we'll see what happens. And I also got this gem too:

Dear Russell Beattie,

Thank you for contacting VeriSign.

Your fax request was received, however, we have noticed the following problems. The sections marked by an "X" are missing information or have been incorrectly completed. Please make the necessary corrections and resubmit your request.

...

_X____ The authorization letter was accompanied by proof of the registrant's identity. The address on the ID, however, was different from that in our database. The authorization letter should also be accompanied by proof of the registrant's address, such as a copy of a utility bill or phone bill that establishes his/her address as stated in our database.

Please be sure to re-send your fax to 571-434-4620 with the following information...

AARARRRRGGGHHH!!!! Am I losing my mind, or is someone out to get me? I live in Spain now... what do they want, Spanish utility bills? (they don't exist here - they do direct money transfers, not monthly checks - Americans are a bit behind. We think Yahoo Bill Pay is the ultimate in technology or something... My wife doesn't even own a checkbook).

Okay. Now I hate Verisign too. And you? Don't mess with me. Want to get on my shit list too?

I feel like going out to a field and screaming...

-Russ